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    - Houston news

    « September 2007 | Main | November 2007 »

    Federal regulators approve ban on exclusive cable TV contracts with

    Federal regulators on Wednesday approved a
    rule that would ban exclusive agreements that cable television
    operators have with apartment buildings, opening up competition for
    other video providers that could eventually lead to lower prices.

    The Federal Communications Commission unanimously approved the
    change, which Chairman Kevin Martin said would help lower cable
    rates for millions of subscribers who live in apartment buildings
    and other multi-unit dwellings, or about 25 million households. He
    said the move would particularly help minorities who
    disproportionately live in multi-unit dwellings.

    "There is no reason that consumers living in apartment
    buildings should be locked into one service provider," he said in
    a statement Wednesday.

       The rule would prohibit cable companies, such as Comcast Corp.
    and Time Warner Cable Inc., from enforcing existing exclusive cable
    TV contracts with apartment managers and allow telecommunications
    companies, such as Verizon Communications Inc. and AT&T Inc., to
    offer video services along with high-speed Internet access and
    phone service.

       "The FCC decision will provide access to new competitive
    options for residents of these properties and encourages further
    deployment of broadband networks," Susanne Guyer, Verizon's senior
    vice president of federal regulatory affairs, said in a statement.

       But Comcast said the change is a "blow" to consumers in
    apartment buildings and condos and could spur litigation for years
    to come.

       "The net result is that many consumers are likely to wind up
    paying more for services if the FCC's interference in the
    competitive marketplace stands," Comcast spokeswoman Sena
    Fitzmaurice said in an e-mailed statement.

       David Brenner, senior vice president with the National Cable and
    Telecommunications Association -- the cable industry's lobbying
    group -- called the agency's action "legally suspect" in a
    statement.

       A NCTA spokeswoman said the group is considering legal options,
    but would not say whether it will sue. NCTA previously said it was
    unlawful for the government to invalidate existing cable TV
    contracts with apartment buildings and condos, but was not opposed
    to a ban on future exclusive contracts.

       The new FCC ruling is a reversal of its stance four years ago
    when it found little evidence that the contracts stifled
    competition.

       FCC commissioner Robert McDowell, who agreed with the "thrust"
    of the order, said the agency needs to better explain why it
    reversed course and indicated the order may not hold up in court.

       "I only wish we were giving our attorneys more legal ammunition
    to use to defend the agency," he said.

       But Martin said increased competition from telecommunications
    companies now offering video services would help lower cable
    prices, which have risen 93 percent in the last decade.

       He said in an interview with the Associated Press on Monday that
    all FCC rules are challenged in court, but still hoped groups would
    be supportive of the rule's objective.

       (Copyright 2007 by The Associated Press.  All Rights Reserved.)

    Tips to get your blog read

    The number of blogs keeps increasing so how do you ensure your posts are getting read?

    Rick Calvert, CEO and Co-founder of the BlogWorld & New Media Expo gave us some ideas.

    Mike McGuff:  What makes a well trafficked blog?

    Rick Calvert:  Original quality content, frequent posting. At least 4 times a week and preferably multiple posts per day.

    MM:  Does that necessarily translate into high earnings?

    RC:  Surprisingly, No. There are blogs with as little as 1,000 viewers a day who make really good money and there are others with as many as 20,000 readers a day who make next to nothing. Most bloggers simply do not understand the tools available to make money blogging. There is this elite group of tech guys who know all the tricks and then there is everyone else. Some people just don't care, or don't want to monetize their content. The topics you cover also have something to do with your earnings potential. If you post about technology, or celebrity gossip, or some high ticket industry it is much easier to make money blogging than it is if you blog about basket weaving, or model airplanes.

    MM:  What are the steps to take to make money with a blog?

    RC:  There is no set formula but the foundation is an audience. You need eyeballs. Second you need to use some combination of the available tools, AdSense and other text link advertising, display advertising, affiliate programs, an online store or private label merchandise.

    MM:  What kinds of posts attract attention?

    RC:  Again it depends on what your subject matter is. The most important thing, and what I love most about the blogosphere, is quality wins. If you post quality content you will build an audience. Hot news items, celebrities, Fortune 500 brands will get noticed. Posts about other famous bloggers, a tried and true form of linkbaiting, works pretty often. Headlines like "10 ways to save money", or "Three things you need to know about blogging" give readers a reason to click. And the old advertising standbys of money and sex seem to always get attention.

    MM:  How can you encourage readers to leave comments?

    RC:  Pretty simple really, do just exactly that. Encourage them to leave comments. Ask questions of your readers so they will respond. End a post with questions like "What do you think"? Or "Can anyone share their experience with this topic", etc. Secondly always respond to comments when people leave them. I like to respond in the comment thread and send a personal email thanking people for taking the time to leave a comment and contribute. This lets people know you value their contribution and gets them to come back and comment again instead of just once.

    MM:  Anything else you want to add?

    RC:  Just that most bloggers don't start blogging with any intent to make money. Most of us are passionate about something, a hobby, politics, sports etc. It is only after you have enjoyed some level of success that you wake up one day and realize Hey I have a lot of eyeballs here. There must be someway to make some money at least enough to pay for my web hosting. If you write about something you care deeply about, you work hard, and you offer quality content you will build an audience and if you want to you will be able to eventually make some type of money doing it. Readers can tell if you are faking it just trying to make money or if you are sincere.

    It was just announced that Mark Cuban will be the headlining speaker at Calvert's Blogworld and New Media Expo at the Las Vegas Convention Center, Nov. 7-9.

    Happy Halloween!

    Here is a picture of Jeff Ehling with photographer/editor John Mizwa on a Halloween story at Astroworld a few years ago.  This was probably a Hometown Live story.  Obviously this picture is priceless now that Astroworld is no more. 



    Click for a larger, more ghoulish image

    Humor me for a second.  I love Snicker's bars.  They could be my favorite Halloween candy.  I learned that my wife does not like candy corn, but her mom loves them. 

    What is your favorite candy?  What candy would you rather spit out on the floor than ingest?

    Tell me in the comments below.

    Changes coming to cable TV in apartments

    by Jeff Ehling

    If you live in an apartment, chances are the complex owners only allow one choice when it comes to the cable provider.

          That's because for years complexes have had the power to negotiate exclusive deals with cable providers, but on Wednesday those deals may be struck down by the Federal Communications Commission.

       Ali Cloutier is a renter who wants the ability to choose.

       "I think it's great because I am stuck with a provider right now that I am not happy with and I would love the I freedom to choose which ever one I want," said Cloutier.

       She says her current provider has bad customer service and cable outages are common.

        If the FCC dissolves the complex contracts, Cloutier would be free to sign up with Comcast or even AT&T.    The phone company is now providing TV through phone lines and could service thousands of apartment dwellers, but is not allowed in right now.

    "We've actually built to a number of apartment complexes here in the city of Houston to where the residents of those can't subscribe to our service because the contracts that apartment owner has with the cable company block it," said Ed Cholerton with AT&T.

       Those who want the contracts removed say competition will allow consumers to get better deals.    But representatives of the Houston Apartment Association say the contracts give complex owners the ability to negotiate low prices.

        "Because the owner is able to buy in bulk, that savings is passed on the residents," said John Ridgeway of the Houston Apartment Association.

       In fact some apartment complexes offer free cable to renters, something the apartment association believes could become a thing of the past if the bargaining power complex owners have now, goes away.    

    For renters like Anthony Gonzalez, that could mean paying for a service he now gets free of charge.

       "I don't like it because I will have another bill to pay," said Gonzalez.

       Comcast, the largest cable provider in our area, is against the move.

      A spokesperson told us, "Consumers will lose significant benefits if the F.C.C. interferes in the market place. Building owners can negotiate for benefits like dedicated service representatives, special channels and substantial price discounts."

      The FCC is expected to make a decision on the cable contracts tomorrow, and two things could happen:

      The FCC could allow the current deals to end before each complex is forced to allow competition, or the FCC. could strike down the contracts retroactively and give competitors immediate access to apartments.

    State report says Texas has too many reports

    Yes, I know this is not consumer, but it is laughable, so I had to share it:

    The Texas State Library and Archives Commission is declaring there are too many state reports.

    It says so in a 668-page report.

       The project took 18 months and included the commission's small team canvassing more than 170 agencies, and public colleges and universities, checking on all the reports they are assigned to do.

       In the past, the state regularly compiled a list of about 400 reports that agencies were required by the Legislature to produce. But the commission found more than 1,600, and state records administrator Michael Heskett is pretty sure his team hasn't found them all.

       Heskett's initial findings indicate more than 400 report requirements are obsolete, duplicative or not needed as frequently as currently required.

    READ THE REST

    Weight loss scams top FTC Fraud List

    - The Federal Trade Commission today released a survey showing just how huge a problem consumer fraud has become in this country.

    From time to time we report on victims of various scams, but the numbers released today surprised even some of us.

    The number of people scammed isn't in the tens of thousands, or even hundreds of thousands, it's in the millions. Thirty million Americans were victims of fraud in 2004 (the year studied). That's 13.5-percent of the adult U.S. population.

    FTC chairperson, Deborah Majoras, says weight loss promotion tops the list of fraudulent scams.

    "The common theme in these cases is the marketers make claims that their products contained new breakthrough ingredients which are proven to cause weight loss or control weight, but the claims aren't supported by sound science," said Majoras.

    Foreign lottery scams and buyer club memberships tied for number two on the top ten scam list.

    A San Jose woman thought she had won $50,000 dollars from a sweepstakes. She got a letter from the National Processing Clearinghouse advising her to call an office in Canada to claim her prize.

    "He told me to send $1,970.  It seemed reasonable because, yeah, paperwork costs money," explained Monika Naslund.

    Monika wired the money, but never received her prize. 

    Rounding out the top five scams are prize promotions and work at home promotions.

    The Federal Trade Commission says seniors between the ages of 65 and 74 years old were less likely to report having experienced fraud than those between 35 and 44.

    The survey found younger consumers who did not complete college and had high levels of debt were more likely to be a victim of fraud.

    >> LINK:  FTC fraud survey news release and list of top 10 frauds</b>

    >> LINK: FTC Survey on Consumer Fraud in the United States (PDF)

    Taco Bell's free taco - TODAY ONLY

    Taco Bell is handing out free tacos today from 2 to 5pm:

    To obtain the Free Taco, consumers must visit any participating Taco Bell® restaurant in one of the fifty (50) the United States or District of Columbia between 2:00 p.m. and 5:00 p.m. (local time) on the Redemption Date only and request a Free Crunchy Seasoned Beef Taco. Free Taco's will not be offered on any other date or time, regardless of circumstance. Limit one (1) Free Crunchy Seasoned Beef Taco per person. Participating Taco Bell restaurant manager reserves the right to deny Free Taco to any person he/she reasonably believes has already received a Free Taco or has engaged in any other fraudulent activity. All eligible consumers: Everyone in line at a participating Taco Bell restaurant before 5:00 p.m. local time will receive a Free Taco, even if it is provided after 5:00 p.m. Free Taco offer is subject to store availability and Taco Bell reserves the right to substitute an item of equal or greater value if due to unavailability. All restaurant managers decisions are final regarding to Free Taco offer.

    It has to do with a World Series promotion.  Don't ask questions, just be happy you are getting free tacos.

    Channel 13's digital channels on AT&T's U-Verse

    Robert wrote the Consumer Blog asking about Channel 13 and AT&T's U-Verse:

    Is Channel 13 in any kind of negotiations with AT&T U-verse to carry ALL of Channel 13's digital broadcast channels?  All they carry now is the HDTV station (13.1).

    I found out there is good news for Robert.  It looks like he and other U-Verse subscribers will be able to get 13.2 (extra programming) and 13.3 (weather channel) within the next year.

    Testing lead kits

    Today Action 13 Consumer Reporter Jeff Ehling told us about a Consumer Reports lead test.  The group found lead in toys not recalled.  They also looked at lead testing kits for the home.  CR recommends two kinds of kits, here are there web sites:

    - www.leadinspector.com
    - www.leadcheck.com

    We also have a link to help parents learn more about the dangers of lead:
    http://www.nsc.org/library/facts/lead.htm

    Cable television could get cheaper for apartment residents

    If you have cable television and live in an apartment, you might want to see what the New York Times is reporting:

    The Federal Communications Commission, hoping to reduce the rising costs of cable television, is preparing to strike down thousands of contracts this week that gave individual cable companies exclusive rights to provide service to an apartment building, the agency’s chairman says.

    The new rule could open markets across the country to far-ranging competition. It would also be a huge victory for Verizon Communications and AT&T, which have challenged the cable industry by offering their own video services. The two companies have lobbied aggressively for the provision. They have been supported in their fight by consumer groups, satellite television companies and small rivals to the big cable providers.

    Commission officials and consumer groups said the new rule could significantly lower cable prices for millions of subscribers who live in apartment buildings and have had no choice in selecting a company for paid television. Government and private studies show that when a second cable company enters a market, prices can drop as much as 30 percent.

    The change, which is set to be approved Wednesday, is expected to have a particular effect on prices for low-income and minority families. They have seen cable prices rise about three times the rate of inflation over the last decade. A quarter of American households live in apartment buildings housing 50 or more residents, but 40 percent of households headed by Hispanics and African-Americans live in such buildings.

    READ THE REST

    Internet video watchers will like this

    Our sister station in Chicago had these cool stories:

    Samsung says it has developed the world's largest flash drive  capable of storing 64 gigabytes of information. The "Nand" can hold 18,000 music files  and store over 80 DVD movies. Production of the "Nand" will begin in 2009.

    How about a device that lets you take your downloaded videos from your computer to your television? That's exactly what Sandisk's Sansa Take TV can do. It's basically a flash drive that plugs in your computer's USB port. From there you can take it to a docking station that's plugged into your television and watch all the videos you've downloaded. Take TV sells for $100 or $150 depending on the storage space you want.

    Short Selling

    If you are having trouble paying your mortgage, you may think foreclosure is one of the only options left, but that may not be the case.

    There is another tool that could help you save your credit, even if you can't save your house, it's called Short Selling.

    It's not the best option out there, but short selling is better than a foreclosure. If you've never heard of Short Selling you are not alone, many realtors do not even know about it, but Trish Acreman does.

    Trish Acreman is a Conroe realtor who has experience with the Short Selling.

    "Short Sell is when a bank is willing to accept what you owe or less as payment in full and you walk away from the home with your credit intact," she said.

    In some cases banks will agree to let a home be resold for 82% of the loan value. The homeowners walk away with no proceeds from the sale, but they are relieved of the burden of paying for a home the can no longer afford.

    It takes a realtor to help get you into a short sale because your home must be listed for sale before a bank will agree.

    Acreman said, "Their first step is to call a realtor and ask if they are experienced in short sale and if they are not can you refer me to someone who is."

    Not every one facing a foreclosure will be able to short sell their home. Banks decide if home owners are financially unable to pay a mortgage. Short Sales are typically only available to anyone who is at least 30 days behind on their mortgage.

    Realtors say the process is easier on a home owners credit score than foreclosures.

    "A foreclosure, I don't want to quote numbers, but it can hit your score a couple hundred points, a short sale will hit under one hundred," said local realtor Greg Ward.

    If the bank agrees, the home owner must stop making mortgage payments, but continues to live in and take care of the home until it is sold.

    If you're buying a home, there's an incentive in asking about Short Sales, because the price of a Short Selling home may be below market value.

    Another advantage for sellers, it costs nothing to do.

    "The lender, or the bank, or financial institution will absorb the cost to sell your home," said Melissa Barber a Montgomery County realtor.

    Short Sale homes can only be on the market for a couple of months, but realtors say they typically move in that time because they are usually priced below other nearby homes for sale.

    But remember, it's not an easy process, the home owner, the banks, the realtor all have to be on board and all the forms must be filed exactly, and it takes time.

    The Texas Real Estate Commission teaches courses on short selling and more realtors are becoming familiar with the process.

    Which Houston restaurants fell under the gaze of our Rat and Roach Report?

    Health inspectors were back inside restaurant kitchens this week, making sure they are clean.   

    Ruchi's on Beechnut is the first stop for inspector Abeid Fells.    Inside the kitchen, Fells checked the chilled condiments and the temperature of meat.  The only cause of concern was the dumpster.  The doors must be kept closed and the boxes need to be picked up to keep flies away, but everything else here looks good, no violations.


    Story continues below
    Read the Rat and Roach Q&A with Jeff Ehling.

    "That establishment was pretty clean, they only had a few minor violations nothing major," Inspector Fells told us.

       Next up, Fu Fu Cafe at Bellaire and the West Belt.  Restaurant owners did not want us to follow the health inspector inside the kitchen.  Inspector Fells says he did find some things that needed work.

    "I saw two roaches on the inside,” he told us.

       Inspector Fells did not issue a citation for roaches because the restaurant owners are taking steps to control the problem.

    "He says he has had pest control to come out, he does not have the receipts in the establishment right now,” Fells said.  “So what I am going to do is come back and check on that."

       Up next, Cafe 101 in the 9800 block of Bellaire.  In the kitchen, Inspector Fells found a common problem, a hand sink that is not working quite right.

    “This is like the main hand sink in the kitchen, you have to have some hot water here,” he said.

       That means cooks have to use a sink across the kitchen to wash their hands properly.    Not using hot water to wash hands in the kitchen could lead to contamination of food and make people sick.

    "Since they have another hand washing sink that has hot water, it was not necessary to issue a citation, but the hand washing sink that does not have hot water needs to be replaced as soon as possible,” Inspector Fells said.

       Employees tell us a plumber is on the way.

    To see how your favorite restaurant faired on its last health inspection, click here.    

    Ever wonder how Jeff Ehling compiles the Rat and Roach Report?  Read more in our Q&A.

    Rat and Roach Report Q&A with Jeff Ehling

    I managed to catch up with the very busy Jeff Ehling the other day to ask a few common questions we get about the Houston Rat and Report.

    Mike McGuff:  Can you shut down restaurants?
    Jeff Ehling:  No, I don’t have that power.  Health inspectors however can shut down restaurants.  In fact we have seen several places closed down for various reasons.  Hot water was not 110 degrees, floor drains were backed up, not having proper permits…all things that have led to closures.

    MM:  How do you choose a restaurant to inspect?
    JE:  We don’t choose the places, the health inspector does.  In fact we have no idea where they will take us until the day before and even then we only know the first place on the list.

    MM:  What's the worst thing you've found so far?
    JE:  Roaches, roaches and more roaches.  We went along with one inspector who saw roaches all over the kitchen of a restaurant. 

    MM:  When you go to eat a restaurant, does the staff now look at you funny?
    JE:  Great question.  I have noticed restaurant owners give me a second look when I go to eat.  The other day I stopped by a place I go to occasionally and the owner asked if I was doing the Rat and Roach report and I said yes.  He then basically ran off.  I think he meant if I was doing the report on his place right then, but I was only just eating there.  The owner of another restaurant owner said I was making people look bad, but then co-owner piped in and said, "no, it's not his fault a place has roaches."

    If you have a question, leave it in the comments below.

    You can go along with Jeff on the inspections every Thursday night on Eyewitness News at 6pm.

    Houston representative helps consumers with rebates

    by Jeff Ehling

    Rebates are a great way to cut the cost of everything from cameras to computers, but there are things you need to know about the sale incentives.

        For one thing, the rules regarding them have changed.

    The Texas Legislature tightened up the rules to make it easier to get your money back and to give you some place to lodge complaints if something goes wrong.

       As enticing as they can be, only about 40% of rebates are ever collected by consumers.

       Part of the problem is vague rules when it comes time to collect the promised rebate.    The shifty nature of some rebates drew the attention of Houston Representative Sott Hochberg who spearheaded legislation designed to protect consumers.

    "These rebates were large, hundreds of dollars worth on computers, VCRs, big screen TVs, and people would file the rebate form to the best of their ability despite the confusing instructions and never get the cash," said Hochberg.

       Because of the problems, rebate offers in Texas must follow specific rules.    First, the rebate offer must clearly state how long it will take consumers to get their money back.

      Hochberg said, "this says if you don't specify a time period you have to give the rebate or give the customer a reason within 30 days, that's all you have."

       And the law helps consumers who send off for a rebate but never get it.

       "You have to tell the consumer why they are not getting the rebate and give them a chance to fix any problem they had, that's a big difference from before this law passed," said Hochberg.

       He adds before the law, if a consumer failed to provide the exact information required for the rebate, companies often simply rejected the claim and never told customers, but not anymore.

       "One way or another the consumer gets the chance to fix the problem or at least find out what they think is wrong because it may be  a problem that the rebate processor made," said Hochberg.

        While the rules clear up some of the rebate mystery, it's still up to consumers to ask for the money back and there is a huge tip you need to remember when filling out the rebate forms.

    "Keep copies, I can't tell you how many times consumers send original information on and have no proof they ever made a purchase," said Dan Parsons of the Houston Better Business Bureau.

    If you have a problem with a rebate, you can take your complaint to the Texas Attorney General's Office.

    To learn more about deceptive advertising hit the  Federal Trade Commission web site. 

    Who lives in your zipcode?

    I found this on our sister station's blog:

    Whether you're 90210 or 77005, zipskinny.com will give you the skinny on all sorts of fun facts about your neighborhood. When you log onto this website did you get all the information you could possibly want about one neighborhood. Simply type in your zipcode, and the site breaks down each neighborhood by demographics, such as the percentage of single people on your block versus the percentage of married couples.

    Working from home or getting a part time job

    Today on Live at 5, you saw a story about all of the holiday jobs opening up in Houston. Here is some more information from that:

    Women for Hire Career Expo
    Thursday Oct. 25
    10-2
    Westin Galleria
    5060 W. Alabama

    While we're at it, here are links we've prepared to help you work from your home:

    Working   from home - virtual assistant
      Working   from home - online tutor
      Working   from home - telemarketing
      Working   from home - medical transcriptionist
      Working   from home - verifying sales calls
      Working   from home - culinary consultant
      Working   from home - as a concierge
      Working   from home - if a nurse
      Working   from home - mystery shopping
      Working   from home - talking tech
      Working   from home - transcribing
      Working   from home if disabled
      Working   from home - online juror
      Working at home   full coverage

    Identity theft even hits TV station

    By Michael Finney

    - When it comes to identify theft, con artists are getting very creative.  We've been investigating an unusual case of identity theft, and the victim is 7 On Your Side.

    We got ripped off and so did ABC7NEWS.COM, as well as others. Although it's of special concern to us, it goes much further than that. It really begs this question: on the Internet can you trust anything?

    Here's the come on, a Web site, pretty standard these days, that offers training, then job placement in the Internet field. Audio played from the Web site says, "Our students report earning between $50,000 to $125,000 dollars in their first year alone."

    The cost? Two-hundred-forty-nine dollars.  You can conveniently sign up online.

    To show that it is all legitimate, there is a link to an article posted on ABC7NEWS.COM. It's written by the consumer reporter, but that reporter is not me.

    "We had a lady call me and she was asking if we had a reporter named Bill Stanford, and I said, 'no, we don't have any reporters named Bill Stanford,'" explains ABC7 Web Producer Glenn Kimball.

    Glenn Kimball is on the ABC7NEWS.COM staff. After that call he investigated and found the fake looks and feels real because this site is actually interlaced with our real site, so when you click on weather, for instance, you get our real up to date weather report.

    "It would definitely seem to be identity theft to me because they're going into our site, hacking in there, and so they are basically stealing from us. So I would consider that to be identity theft," says Kimball.

    And it wasn't just us, USA Today was also ripped off. The paper confirms there was a fake article. The Los Angeles Better Business Bureau was ripped off, too. A link shows Certified Career Institute was awarded an A+ rating. Better Business Bureaus don't give out A-pluses.

    "Organized crime is behind a lot of this. So it's not just a small guy, it's large criminal bodies that are doing this on a large scale," says Mike Barton, a senior editor with PC World Magainze.

    Barton says these new scams can fool even savvy consumers.

    "The URL looks legitimate, and then you go to a site that looks legitimate, and in that process... that's going to imply the trust there that you're at the right site, you clicked on this e-mail, it all looks legitimate," explains Barton.

    Our corporate security team went after these guys and the site moved to different servers. Then, eventually old Bill Stanford went to work for another TV station, the nonexistent WEWZ in Ohio.

    Kimball: "And a couple of other Web sites too from what I'm seeing."

    Finney: "Really?"

    Kimball: "Yeah, it sounds like he's kind of moving all over the place."

    Finney: "So you've seen him on some others as well now?"

    Kimball: "Yeah, there's been a couple of other Web sites too, but he's not working for us anymore from what I'm seeing."

    Finney: "Which is what you care about."

    Kimball: "Yeah, definitely.  Yeah, that's embarrassing.  So I'm happy he's gone."

    We have left messages with the Certified Career Institute, but have not heard back.  We will let you know if we ever do.

    So how do you know if a site is legit? Don't go through a link. Log on yourself and if there's any money or personal information involved, you need to go further and check addresses and phone numbers.

    Texas AG takes legal action against Houston foreclosure rescue firm

    by Jeff Ehling

    The Texas Attorney General's Office says it is cracking down on companies that offer foreclosure help but do little actual work.

       Today the AG office issued a restraining order against a Houston based mortgage rescue company.

       The AG says Southern Residential, LLC fraudulently advertised the company could save homeowners from imminent foreclosure.  Under the temporary restraining order, the defendants must stop falsely soliciting distressed homeowners immediately.

       Employees we spoke with denied the allegations included in the AG's report.

        Homeowners who believe they have been harmed by this or similar fraudulent businesses may call the Office of the Texas Attorney General's Office toll-free complaint line at (800) 252-8011 or file a complaint online at www.oag.state.tx.us.

    Restaurants offering senior discounts

    About.com did the research and found restaurants who are offering senior discounts.

    The important lesson is you have to ask for the discount, the wait staff will not usually just offer it.

    Poker tournament winnings must be reported to the IRS

    Accounting expert and friend of The Consumer Blog, Bob Martin, sent us this bit of IRS news for you poker players:

    WASHINGTON — Starting next year, casinos and other sponsors of poker tournaments will be required to report most winnings to winners and the Internal Revenue Service, according to the IRS.

    The new requirement, which goes into effect on March 4, 2008, was contained in guidance released Sept. 4 by the Treasury Department and the IRS. The guidance is designed to clear up confusion about the tax reporting rules that apply to poker tournaments. In recent years, some casinos and players have been confused over whether poker tournament sponsors who hold the money for participants in a poker tournament are required to report the winnings to the IRS and withhold tax on the winnings.

    For tournaments completed during 2007 and before March 4, 2008, casinos and other sponsors of poker tournaments will not be required to report the winnings to the IRS or withhold tax on the winnings. But beginning March 4, 2008, the IRS will require all tournament sponsors to report tournament winnings of more than $5,000, usually on an IRS Form W-2G. 

    Tournament sponsors who comply with this reporting requirement will not need to withhold federal income tax at the end of a tournament. If any tournament sponsor does not report the tournament winnings, the IRS will enforce the reporting requirement and also require the sponsor to pay any tax that should have been withheld from the winner if the withholding requirement had been asserted. The withholding amount is normally 25 percent of any amounts that should have been reported.

    So that tournament sponsors can comply with this requirement, tournament winners must provide their taxpayer identification number, usually a social security number, to the tournament sponsor. If a winner fails to provide this identification number, the tournament sponsor must withhold federal income tax at the rate of 28 percent.

    The IRS reminds tournament winners that, by law, they must report all their winnings on their federal income tax returns. This rule applies regardless of the amount and regardless of whether the winner receives a Form W-2G or any other reporting form.  This is true for 2007 and earlier years, and will continue to be the case after the new reporting requirement goes into effect.

    Foreclosure help for Houston and beyond

       Homeowners who may be about to lose their homes have a new place to turn for assistance.    One of the nation's largest home lenders is offering the helping hand.  Countrywide Mortgage is offering help to 82,000 borrowers in an effort to keep those homeowners from foreclosure.   The company says $16 billion in loans will be rewritten before the mortgage payments increase.

       Here's how the assistance breaks down:

    - 52,000 homeowners who have a strong payment history will be contacted by Countrywide and offered refinancing.
    - 20,000 homeowners who are not eligible to refinance will be contacted by Countrywide and offered a modification of their loan.
    - 10,000 homeowners currently delinquent on their loans could be eligible for simplified loan modifications.

       Countrywide will contact borrowers three months before their adjustable rate mortgages go up.  Without assistance, loan payments of $1,000 dollars can easily double in some cases.    

       Paul Furrh with Lone Star Legal Aid says plenty of people will need help.

       "It's good news, it's a start, hopefully of a trend, that some other major mortgage companies will follow suit" said Furrh.

       Mortgage brokers say in fact that trend has already started.

       "Mortgage companies and lenders do not make money foreclosing on houses and they do not want your house"  says Cathy Baker with Baker Mortgage.

        Baker says anyone with an adjustable rate mortgage and a good payment history should act right now, before there is a problem.  

        The first step, pick up the phone.

       Baker says, "the best thing to do right now is call the lender and find out what they are offering on a refinance basis."

       If you do qualify for refinancing, don't just take the first offer, mortgage experts say it's a good idea to shop around.

       "The truth of the matter is that these people can probably get refinanced anywhere and what I hope they do is take a look at the terms and this sort of thing before they go for getting refinanced with Countrywide or any other deal that's with the current lender," said Baker.

       Some advice for those seeking loan modifications, make sure the people who you are making mortgage payments to actually own your loan.   That may sound odd, but in some cases the person collecting the money has sold the loan to someone else and the loan holder may not be willing to change the terms, forcing you to refinance with someone else

       Not everyone will qualify for refinancing.  In some cases you'll need to come up with a few thousand dollars to refinance and many home owners simply can not come up with the costs, but its worth calling your lender before you get in trouble.

    RELATED
    - Foreclosure help from the U.S. Department of Housing and Urban Development
    - Fighting foreclosure with the Fairway Mortgage Advisory Council
    - Fighting foreclosure with Lone Star Legal Aid

    Answer for cell phone signal problem

    Sherry wrote the Consumer Blog about her cell phone reception problem:

    I have a question about cell phone companies not being able to provide service?? AT&T in Alvin is horrible! We have been having dropped calls for 2 weeks. We call and they say it is a tower problem! Was even told it would be fixed in hour last week. NOT!!! Any suggestions to get some help? 

    We went straight to AT&T and got an answer from spokesperson Dan Feldstein:

    An intermittent problem with fiber optic equipment leading to one cell tower in Alvin was repaired this morning and will be closely monitored for the next 48 hours. AT&T sincerely apologizes to customers who may have experienced some difficulty with their wireless phone service in the Alvin area.

    Have a problem.  Email us.

    Harris Co. commisioners court pass property tax cut

    Here is what KTRK is reporting about the Harris County property tax decrease:

    Harris county commissioners met this morning and decided they'll cut the property tax rate by a penny.

    There have been only two tax cuts in Harris County over the last 20 years. Some see this proposal as simply a relief to taxpayers. Others see it as political posturing before an upcoming election.

    With the tax cut, the average homeowner will save $12 per year, going from $754 to $742.

    But County Judge Ed Emmett says it would also mean no interruption to county services or affect any county facilities. Emmett says appraised property values have skyrocketed over the past few years.

    Fellow Commissioner El Franco Lee says the judge is pushing for the cut to maintain the position he was awarded after the departure of Robert Eckles earlier this year. But as County Tax Collector Paul Bettencourt says, "Any property tax relief is good."

    Seniors and disabled people don't have to pay property taxes if they live in property worth $200,000.

    GPS in your kid's jacket: The latest Fall fashion?

    A friend of mine sent this article from the UK's Guardian to me.  Would you GPS out your kid's clothes?:

    The asset's coordinates are longitude -0.098610, latitude 51.519699. At least that's what the read-out on my computer screen says. I've never heard my son, Robbie, described as an asset before, but I guess there's a first time for anything. Two minutes later, I get an update. He's barely moved, since he's walking at an unbelievable 1.1 mph. It's definitely him. No one else can dawdle like that. I switch the screen over to a Google Earth satellite map and follow his return to the building.

    Robbie is wearing one of the first GPS tracker jackets, launched this week in the UK by Blade Runner, the clothing manufacturer that specialises in equipment for the police and security services and which recently brought out the first school uniform in slash-proof Kevlar, in partnership with Asset Monitoring Solutions (AMS), a market leader in tracking and security technologies.

    And he's impressed. Not so much with my ability to know where he's been, but with the jacket itself. He'd been decidedly sniffy when I'd shown him the promotional picture of a three-year-old wrapped up in a twee puffa jacket.

    "I'm not wearing that," he announced. When you're nearly 12, street cred counts for a great deal. But the jacket that turns up is black, urban and edgy, with a sewn-in iPod holder. He nods: "Nice."

    READ THE REST

    Comcast actively hinders subscribers' file-sharing traffic, AP testing shows

    The Associated Press has been running tests on Comcast:

    Comcast Corp. actively interferes with attempts by some of its high-speed Internet subscribers to share files online, a move that runs counter to the tradition of treating all types of Net traffic equally. The interference, which The Associated Press confirmed through nationwide tests, is the most drastic example yet of data discrimination by a U.S. Internet service provider. It involves company computers masquerading as those of its users.

    If widely applied by other ISPs, the technology Comcast is using would be a crippling blow to the BitTorrent, eDonkey and Gnutella file-sharing networks. While these are mainly known as sources of copyright music, software and movies, BitTorrent in particular is emerging as a legitimate tool for quickly disseminating legal content.

    The principle of equal treatment of traffic, called "Net Neutrality" by proponents, is not enshrined in law but supported by some regulations. Most of the debate around the issue has centered on tentative plans, now postponed, by large Internet carriers to offer preferential treatment of traffic from certain content providers for a fee.

    Comcast's interference, on the other hand, appears to be an aggressive way of managing its network to keep file-sharing traffic from swallowing too much bandwidth and affecting the Internet speeds of other subscribers.

    Comcast, the nation's largest cable TV operator and No. 2 Internet provider, would not specifically address the practice, but spokesman Charlie Douglas confirmed that it uses sophisticated methods to keep Net connections running smoothly.

    "Comcast does not block access to any applications, including BitTorrent," he said.

    Douglas would not specify what the company means by "access" -- Comcast subscribers can download BitTorrent files without hindrance. Only uploads of complete files are blocked or delayed by the company, as indicated by AP tests.

    READ THE REST

    Study finds home lead test kits unreliable

    The CPSC says not all lead detection kits are the same:

    WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission (CPSC) today announced the results of a special evaluation of consumer lead test kits. CPSC staff used commonly available test kits on a variety of paints and other products containing different levels of lead. Many of the tests performed using the kits did not detect lead when it was there (false negatives); some indicated lead was present when it was not (false positives). Of 104 total test results, more than half (56) were false negatives, and two were false positives. None of the kits consistently detected lead in products if the lead was covered with a non-leaded coating. Based on the study consumers should not use lead test kits to evaluate consumer products for potential lead hazards.

    These findings are consistent with previous CPSC staff test results.

    CPSC staff studied two common types of home lead test kits that are based on chemical reactions involving rhodizonate ion or sulfide ion.

    Most test kits were developed to detect levels of lead in household paint that are usually much higher than CPSC's regulatory maximum level of 0.06%. As a result, staff found that these kits may not be useful for detecting relatively low lead paint concentrations or for detecting lead in other materials, such as metal jewelry or vinyl products. Also, both types of kits may be affected by substances such as iron, tin, or dirt, or by paint colors that can cause the color in the test kit to change or hide the color change, thereby interfering with interpretation of the test results.

    As part of the study of lead test kits, CPSC staff also evaluated the use of x-ray fluorescence (XRF) for screening for lead in paint and other products. Twelve of 13 samples were correctly identified as containing lead. The staff notes that this technology may be of use by a professional inspector for screening for the presence or absence of lead in products, particularly for surface level lead. However, XRF detectors are generally not available for consumer use. Further, use of an XRF device requires knowledge, training and consideration of its limitations. For example, XRF detectors have limited depth of penetration so, for certain applications such as children's metal jewelry, it is possible for the surface coating to mask the presence of potentially hazardous leaded base metal underneath.

    Consumers should exercise caution when using these test kits to evaluate consumer products for potential lead exposures. False results can make it difficult or impossible for consumers to determine the proper course of action to take. In fact, CPSC staff has tested a number of other samples that had been identified by consumers and others based on their use of inexpensive test kits as having high lead levels. To date, none of these items has actually had high lead levels based on CPSC lab analysis. This is another indication of the poor reliability of the kits for this purpose. Testing by a qualified laboratory and trained personnel is the only way to accurately assess the potential risk posed by a consumer product that may contain lead.

    Consumers can stay informed of lead-related recalls by signing up for email announcements at www.cpsc.gov. Consumers who suspect that their child has been exposed to excessive levels of lead, should immediately contact a physician.

    To see this release on CPSC's web site, please go to: http://www.cpsc.gov/cpscpub/prerel/prhtml08/08038.html

     

    Medical record mistakes

    Today Action 13 Consumer Reporter Jeff Ehling told us about the importance of checking your medical records. 

    A mistake in the records could mean being denied insurance or being forced to pay higher premiums.   

    You may not know it, but you can request a copy of your medical records by going to www.mib.com

    Jury duty scam just another ID theft trick

    Greg Abbott, the Attorney General of Texas, sent us this warning about ID thieves trying to trick you into giving them your information and money:

    The FBI and other law enforcement agencies around the country have reported the resurgence of an old trick known as the jury duty scam.

    In this scam, potential victims receive calls from people posing as court officers. The caller informs the victim that he or she failed to appear for jury duty and that a warrant has been issued for his or her arrest. After alarming the victim, the caller then seeks to "confirm" the victim's Social Security number and other personal information. After divulging this information, the victim is often told that the entire matter can be instantly dismissed by paying a fine. All the victim needs to do is provide a credit card or checking account routing number.

    By the time the call ends, the scammer has all the information necessary to open lines of credit under the unsuspecting victim's name. Identity thieves can quickly empty the victim's bank accounts or run up staggering credit card bills.

    As with many ploys to obtain consumers' personal information, it is likely that many of these identity thieves are actually thousands of miles away, often in other countries and out of reach of U.S. law enforcement. Under this scheme, criminals simply go through the phone book hoping that sooner or later someone will provide the sensitive information they need to steal an identity.

    This ploy is particularly effective because it causes victims to react immediately out of fear, rather than taking the time to reflect about the information being requested. While citizens could face legal consequences for failing to respond to a valid jury summons, legitimate court officers would never leave threatening messages on someone's voicemail to demand personal information and immediate payment of a fine.

    Consumers who receive such a call can verify whether they must appear for jury duty by calling their local courthouse or district court. Consumers should NEVER hand over personal information in response to an unsolicited telephone call or e-mail, no matter how legitimate it might appear.

    Comcast.... WHERE IS MY PHONE NUMBER?

    Ray of Houston wrote The Consumer Blog with this problem concerning his Comcast cable phone service:

    TWICE now, Comcast has lost our 10+ year phone number, BOTH times without notice and with a lack of customer concern.

    For the last 7 days, we can make calls FROM home but not TO home. Callers are greeted with "Were sorry, that number has been disconnected" TOTALLY HUMILIATING.  Effecting our home business and recent invitations to 2 large events each have this number listed for RSVP's. 

    My wife and I have spent hours and hours on hold with Comcast.

    All we've learned is Comcast still "owns" our outgoing line but some other carrier gained possession of our incoming line.  How? No-one knows! What the heck is that all about?  We pay a large amount (and growing) for all bundled services (phone, cable, internet, security).  We feel like this large corporation has us over a barrel with nowhere to turn.  There is no way to penetrate the phone screening to speak to a real decision maker. 

    PLEASE HELP!

    We received the message and put an SOS out to Comcast.  Here is what Comcast VP Ray Purser told us:

    Mike, the customer has been taken care of.  The phone number was retrieved back from his old provider and has been placed under his Comcast account.  Thanks for bringing this to our attention. 

    Have a problem you need solved? Contact us.

    Social Security Warning

    You may have heard about a slight raise in Social Security benefits coming at the beginning of the year, and while that's a good thing, it's bringing out the worst in some people.

    Scammers are using the increase, in an effort to get some very personal information.

    We got a call from a viewer who said someone posing as a Social Security employee called and started asking for some very personal information.

    When we talked to officials with the agency they told us this one call is probably the first in a coming wave, all designed to steal money from senior citizens.

    It happened to retiree Barbara Norris Thursday.

    "They called fairly early in the morning and he started talking to me about Social Security," said Norris.

    The man on the other end of the line told Norris she'd be getting an increase in benefits and a new Social Security card in the mail, then he asked for something else.

    Norris says, "Then he said, why don't you go get your bank statement, and I said why do I need my bank statement, and he said just go it and we'll talk about it."

    Norris says when she questioned the caller further he hung up.

    "I'm very skeptical about anyone calling and talking about my Social Security because I have heard too many times about people that get scammed," said Norris.

    Norris did the right thing. Social Security experts tell us phone callers posing as federal employees are going to begin making similar calls because benefits are going up in January and con artists will use that grain of truth to get private information.

    Like the caller who phoned Ms. Norris, the scammers know a lot about their potential victims.

    "Sometimes they have your name and address and they have quire a bit of personal information so it sounds like a legitimate call," says Andy Hardwick with the Social Security Administration.

    Hardwick says the big tip off that the call is not real, the Social Security Administration is never going to call anyone asking for bank account information.

    "We generally would not ask for that information over the phone, we probably would ask the person to come in to the office to verify that," says Hardwick.

    As for Norris, she has this to say about anyone who would try to scam money from the elderly.

    "I think they are scum of the world," said Norris.

    The caller's phone number popped up on Ms. Norris' caller I.D., but when she called back it was not to a Social Security office.

    Social Security does have a toll free information line that can help you figure out if these kinds of phone calls are real.

    The number is 1-800-772-1213.

    But remember, Social Security workers are not going to ask for bank account information. If you get one of these calls, officials say you should get the name and position of the person calling, then use the toll free number to verify what the person is saying.

    Cold and cough medicines not for kids under 6 years old

    The Associated Press is reporting that federal health advisers have recommended that cold and cough medicines not be used in children under 6.

    I've talked to parents who say this is not right and they will still give their kids the medicines.

    Do you agree?

    Flying for free

    Love to travel? Fly to your dream destination for free by using eMiles. Members can earn airline miles for the time they spend viewing and responding to online marketing messages.

    Another website, eRewards, offers a similar plan. Respond to prescreened email and participate in online surveys, and then earn rewards from airlines as well as participating retailers. Those retailers include Blockbuster, Borders, Zales and eBags.

    For more on the net, visit www.emiles.com or www.erewards.com.

    (Copyright 2007 by Action News and 6abc.  All Rights Reserved.)

    The digital TV switchover

    Today Action 13 Consumer Reporter gave us the lowdown on the change from analog to digital TV (that includes HDTV).

    Here are some links for more info:
    - The KTRK Digital TV section
    - Best Buy ends sales of analog TVs
    - http://www.ntia.doc.gov/

    Changes to Comcast channel lineup

    We have received questions from many of you concerning changes to Comcast's lineup.  The changes go in effect Tuesday October 23rd with new HD channels.

    Here is what the company sent us today:

     

    • National Geographic HD (Channel 283)
    • USA HD (Channel 284)
    • A&E HD (Channel 285)
    • History Channel HD (Channel 286)
    • HGTV HD (Channel 287)
    • Food Network HD (Channel 288)
    • CNN HD (Channel 299)

    The seven new HD channels follow the simultaneous launches earlier this month of TBS HD and NFL Network HD and five other HD networks in June.

    [snip]

    With today’s announcement, Comcast continues its industry-leading pace of HD expansion, providing the most HD viewing choices and setting the standard for true HD quality.  Including the new additions, Comcast will offer 30 HD channels, such as CBS, ABC, NBC, CW, FOX, PBS, National Geographic, USA, A&E, History Channel, HGTV, Food Network, ESPN, ESPN2, VERSUS/ The Golf Channel, TNT, MHD: Music High-Definition, Universal, MOJO, CNN, HD Theater, FSN, TBS, Cinemax, HBO, Showtime, Starz, HDNet, HDNet Movies and NFL Network.

    [snip]

    Comcast said it has also enhanced its Spanish-language lineup by launching nine new channels tomorrow to the popular Canales Selecto package.  The new networks include Cine Mexicano (Channel 500), Once TV - Mexico (Channel 501), TeleFormula (Channel 502), Latele Novela (Channel 505), Canal 52MX (Channel 507), SUR Mexico (Channel 508), AYM Sports (Channel 514), History en Espanol (Channel 516) and Galavision (Channel 517).  These nine channels replace four networks – Cine Latino, VH Uno, Canal Sur, Cartoon Network Espanol – that were not highly viewed.

    [snip]

    In an effort to more closely group channels by genre, Comcast adjusted the location of several networks in the channel lineup.  Last week, the following networks moved channel position while remaining in the same level of service: TBS (to Channel 51 from 31), Spike TV (to Channel 68 from 32), The Golf Channel (to Channel 32 from 68), ABC Family (to Channel 48 from 70), Court TV (to Channel 67 from 71), FX (to Channel 31 from 72) and MSNBC (to Channel 80 from 73).  WE TV is now part of the Digital Classic lineup on Channel 350 and was previously part of Standard Cable on Channel 48.

    For more information the company says to go to Comcast.com.

    UPDATE:
    We had posted that the changes went effect last week, but it is actually Tuesday October 23rd.

    Sprint to sell touch-screen phone

    Between the iPhone and other offerings, touch screens are the big new thing in cell phones ahead of the holiday season.

    Sprint Nextel says it is jumping into the competition by with the Touch by HTC. Like Apple's iPhone, the smart phone has only a few buttons, designed to be controlled by touching the screen.

    The Touch will go on sale November 4th for $250 with a two-year contract.

    Sprint is the third of the three largest U.S. wireless carriers to introduce a wireless phone with a large touch screen.

    The iPhone was launched this summer, exclusive to AT&T.

    Verizon Wireless said two weeks ago that it would introduce the LG Voyager in time for Thanksgiving.

    Copyright 2007 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

    Shopping help for buying a new TV

    By Nydia Han

    - Buying a television can be really confusing these days. With so many options, features and price points to consider, many are turning to the experts for help.

    Consumer Reports Video Buying Guide is free even if you aren't a magazine subscriber.

    The magazine's engineers and technicians can tell shoppers the seven things needed to know before buying a big-screen television.

    Consumer Reports tests about 150 televisions a year and clarifies the difference between LCD, plasma and other types of televisions.

    The magazine says LCDs tend to have a brighter screen, making them a better choice for a brightly lit room. We test using a brightness meter measuring the brightness of a tv.

    So what is the t-v with the best picture of any flat-panel that Consumer Reports has ever tested? The Panasonic TH-50PZ700U. This one isn't cheap, though. Expect to pay $5,000.

    In the same category of models 58 inches and larger, Consumer Reports best buy is the Vizio Maximvs VM60P HDTV10a for about half the price as the Panasonic.

    The Consumer Reports Best Buy for a 42-inch set is the Panasonic TH-42pz700u for $1,200. The magazine also says the 42-inch Maxent MX-42HPT51 for $850 is a good value.

    You can find more information by visiting http://www.consumerreports.org/cro/electronics-computers/index.htm

    Best Buy ends sales of analog TVs

    The nation's largest consumer electronics chain says it has pulled all analog televisions off store shelves. Flat panel and high-definition screens have taken their place.

    Beginning in February 2009, broadcasters plan to stop transmitting analog signals, although people with older sets can still get programming via special converter boxes, set-top box or direct satellite.

    The Minneapolis-based chain says it told its stores to stop selling the products at the beginning of the month.

    More than 60 million U.S. households currently rely on an antennas or analog cable. Cable operators are required to guarantee their customers will receive broadcast channels until February 2012.

    After the first of the year, the government will be making available coupons that can be used to buy converter boxes. Best Buy will sell coupon-eligible converter boxes starting early next year.

    Copyright 2007 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

    Find phone numbers in a cell phone directory, plus how to opt out

    Today Action 13 Consumer Reporter Jeff Ehling showed us a cell phone directory that could have your mobile number.   

    The company behind the site says the list has about 40% of cell numbers and can help  you track someone down.  There is a cost associated with the service, if you'd like to see it for yourself, check out www.intelius.com/phone-search-name.html.

    But what if you don't want your number in the directory?  You can opt out.

    Intelius fax number: (425) 974-6194

    Intelius, Inc.
    Attn: CUSTOMER SERVICE
    500 – 108th Ave NE #1660
    Bellevue, WA 98004

    Here are more directions to opt out.

    Put your name on Google

    A few years ago, I was writing a segment called 13 Clicks which eventually morphed into ABC Clicks.

    I featured a site that let you take Google's search engine and put your name over the search bar. 

    This was a very popular article because who wouldn't want to have a personalized Google?

    Then the site went away one day and never came back.

    The good news is someone just tipped me off to a new site that does the same thing!

    Here is my personalized version.

    Googlemyway.com lets you easily add your name over the Google search bar. Give it a try and impress your friends. That is if that kind of thing really impresses them.

    Leave the url of your personalized Google in the comments below!

    Email me something to write about.

    Houston home sales show big declines

    The Houston Business Journal is reporting that the Houston area real estate market is seeing its biggest decline in home sales in more than a decade:

    The number of single-family homes sold in Houston in September was 5,061, 15.1 percent lower than in September 2006 and the largest year-over-year decline since April 1995, according to statistics from the Houston Association of Realtors.

    There were 5,984 total property sales during the month, a 16.7 percent decrease compared with September 2006.

    Properties sold during the month fetched a total of more than $1.2 billion, an 11.9 percent decrease compared to last year's nearly $1.4 billion in September sales.

    READ THE REST

    No more having to extend wireless contract

    AT&T told us it has changed two policies for its customers:

    Beginning in November, customers who change to any one of the company’s standard wireless calling plans during the course of their contract will no longer be required to extend their current contract or enter into a new one.

    In addition, those customers who choose to exit their contract early will no longer be required to pay a flat early termination fee. Instead, that fee will be progressively lowered during the term of the contract. Beginning early in 2008, this early-termination policy will apply to new and renewing wireless customers who sign one- or two-year service agreements. More details will be forthcoming at that time.

    Critters who are uninvited house guests

    Watch our newscast every week and you will probably see at least one story about an animal taking refuge in someone's house.  Usually bats drop in for an extended stay or bees add a new wing in the form of a hive. 

    Of course we recently had a tragic story where a teenager was bitten by a bat in his room while he was asleep, didn't know it and latter passed away from rabies.  This points out just how serious we should take this.

    Angie Hicks of Angie's List sent us some tips on how to detect if you have an unwanted animal inside your walls:

    - Attic: Check the attic floor and insulation for animal feces. Look for any outside light leaking in, which will indicate holes. You can test if a hole is being used by an animal placing flour in front of any holes and checking for footprints or stuff the hole loosely with a paper towel. If it gets pushed in or out, assume an animal is present. Even if the paper stays in place or you have no flour footprints - close the hole up.
    - Roof & siding: Look for loose vent screens, warped siding or holes. Make repairs once you have checked the attic and cleared out any critters.
    - Chimney: Check the chimney from the roof to see if any animals are inside. An easy way to keep animals out is to install a chimney cap. Keep your flue closed when not in use.
    - Pipes: Look inside your home behind appliances and anywhere else pipes enter. These are common entry points for mice.
    - Pet doors: While these can be a great convenience for you and your pet; they can also be an entryway for unwanted wildlife. Consider electronic pet doors instead of the traditional flaps.
    - Trash: Just like people, animals are drawn to the smell of food. Always secure trash containers. Put out trash the morning of collection instead of the night before.
    - Trees & landscape: Keep trim limbs trimmed and away from your house. Accessible branches give animals a gateway to your roof. Cover and secure compost piles.
    - Take a walk: Mice can get through a crack as small as a quarter of an inch big. Check the perimeter outside your home for holes, gaps and deteriorated weather stripping.

    Using a PC to control your mobile web experience

    If your mobile phone doesn’t have a keyboard, it can be difficult for some to use the mobile web.

    AT&T is trying to change this for its customers with My MEdia Net.  It’s a new service that lets customers set up their mobile web experience from a PC. 

      That means that customers can add content to their mobile web home page from stock quotes or weather updates to bookmarked sites. When the user adds content to their account from a PC, the changes are automatically synched to the phone.

    “This easy personalization process will help increase the use of wireless data services as consumers become increasingly more dependent on wireless technology for information while they’re on the go,” said Mark Collins, vice president, consumer data for AT&T’s wireless unit.

    The company says the service is available now at no charge.

    Dude, Where's my car?

    What a difference a day makes, this time yesterday the skies were dark and streets were flooding, but for some the headaches are just starting.

    If you were caught in the storm, and left your car on the side of the road, time is working against you.

    Your car was probably towed and now you need to know how to get it back.

    The rules are different depending on where you got towed from, but the first step is making a phone call and having the right information at your finger tips

    The first step to getting your car back is figuring out where your car was left.

    If it was towed in the city of Houston, call 3-1-1.

    The city of Houston's information line will transfer you to the tow division.

    You'll need to know your car license plate or vehicle identification number to locate your car.

    Once you know where to go get the car, you'll need to prove the car is yours

    Jeanette Rash says, "You will need your insurance card with your name on it and a government I.D., like a drivers license in order to retrieve a vehicle, you can retrieve it 24 hours a day."

    Jeanette Rash is the a member of the texas towing and storage association, she says tow lots must make cars available to customers with just a one hour notice.

    Abandoned cars that have been towed are considered a non-consent tow and as such the prices are regulated.

    A tow within the city will cost you 182 dollars.

    The cost goes down if your car was towed within Harris County.

    Sgt. Dana Mackey with the Harris County Sheriff's Office says, "It will be 80 dollars for the initial tow, and 20 dollars for the impound fee so that will be 100 dollars initially."

    If your car was towed in Harris County, you need to call the County Message Center to find out which of 70 storage lots your car may have been taken to.

    The tow number for Harris County is (713) 755-6042.

    Comcast launches new video on demand service in Houston

    Comcast sent us a notice that they are adding its On Demand services to the Houston area. The company says the Houston area will have 9,300 programs a month to watch with 150 hours of HDTV content:

    Comcast’s ON DEMAND introduction began last week in the Bear Creek, Sugarland and Rosenberg areas of Houston with additional communities to be launched on an almost weekly basis through the end of the year until fully rolled out.  Digital Cable customers will receive detailed written communications in advance of the launch of ON DEMAND in their area.  Customers who subscribe to a digital level of service will receive ON DEMAND automatically, with no need to sign up or receive new equipment.  ON DEMAND is easy to access by simply tuning into Channel 1 or pressing the ON DEMAND button on the Comcast remote control.

    [snip]

    Other than HD, programming categories include:

    Movies:  More than 800 movies available each month, including the latest Hollywood hits, all-time classics and HD films.

    Network Primetime:  Hit CBS and ABC shows, including CSI, CSI: Miami, CSI: New York, Survivor, Desperate Housewives and Lost (starts with winter 2008 series return), which will be available the day after they air.

    TV Entertainment:  Programs from dozens of leading cable networks, including MTV, VH1, E!, USA Network, Discovery, Lifetime, Oxygen and TNT.

    Music:  Hundreds of music videos, behind-the-scenes programs and concert clips along with Karaoke ON DEMAND.

    Kids:  Popular children’s programs from PBS KIDS Sprout, Nickelodeon, Cartoon Network, Boomerang, Noggin and Discovery Kids.

    Sports:  Extended game highlights from the NFL, as well as action from NBA TV, Speed Channel and VERSUS, including draft picks and player information.

    Premium Channels:  Movies and award-winning original series from premier networks like HBO, Showtime, Cinemax, The Movie Channel, Starz and Encore.

    News and World:  Stay informed with CNN, Military Channel, Travel Channel, History Channel, National Geographic and Animal Planet.

    Life and Home:  New recipes, decorating tips and wardrobe dos and don’ts are available with ON DEMAND selections from the Food Network, Digital Cookbook, TLC, HGTV and Style.

    En Español:  More than 130 hours of Hispanic programming, including Mi Cine, a showcase of popular Mexican cinema, ranging from action-packed films to popular “rancheras” from the 1930s to today.

    The vast majority of ON DEMAND content is available at no additional charge to Digital Cable customers.

     

    Boss day

    I'm curious, how many people participate in boss day?  We actually had a celebration in the web office here at abc13.com.  We're lucky, we have a good boss.

    But do you participate?  Comment below.

    Example of scam email that wants your money

    Sometimes they make it easy.  It's funny how the scam emails will come straight to my email box.  Take a look at this one.

    I might not be one to always talk, but there are errors in this email and you'd think if it was a real Wachovia email, the bank's team would have used spell check:

    Dear Wachovia Bank Customers,

    We are glad to inform you, that our bank is switching to new transactions security standards.
    The new updated technologies will ensure the security of your payments through our bank.
    Both software and hardware will be updated.

    We Kindly ask you to confirm and update your details

    Click here to confirm your UPDATE

    We offer you a new convenient and safe high-quality level of service to handle you ATM card.

    ©Wachovia Bank Customer Support

    I took out the web site address so no one accidentally clicks on it, but why would you go to a supposed bank site that has garbage in the URL?  I'm serious, the web site address actually uses the word 'garbage' in it.  If that isn't a clue, I don't know what is.

    Led Zeppelin music finally goes digital

    Rock on, there is no more communication breakdown, Led Zeppelin's music is hitting the Internet finally:

    Led Zeppelin, one of the last major acts to resist digital distribution, are releasing their back catalog online.

    Led Zeppelin said their songs, including "Communication Breakdown," "Whole Lotta Love" and "Stairway to Heaven," will be available from online music stores Nov. 13. The band is due to release a two-CD retrospective, "Mothership," the same day. "We are pleased that the complete Led Zeppelin catalog will now be available digitally," guitarist Jimmy Page said in a statement Monday. "The addition of the digital option will better enable fans to obtain our music in whichever manner that they prefer." The band has signed a separate deal with Verizon Wireless to offer their songs as ringtones and downloads to mobile phones, Verizon said in a statement. The Beatles are the highest-profile holdouts for digital distribution. Led Zeppelin, which split up in 1980 after the death of drummer John Bonham, announced last month they were reuniting for a Nov. 26 concert in London. The lineup includes Page, singer Robert Plant and bass player John Paul Jones, along with Bonham's son Jason, on drums. More than 1 million fans entered a draw for a chance to buy one of the 10,000 tickets to the show. The concert is a tribute to Atlantic Records founder Ahmet Ertegun, who died last year. (Copyright 2007 by The Associated Press. All Rights Reserved.)

    You've been booed?

    Mikemcguff_booed

    I received an email about being booed. 

    In the above picture, you see a bag that says, "You have been booed."  The folks who sent the email found this anonymous gift on their doorstep and wanted to know what this was all about.

    Here is the answer.

    Have you ever been booed?

    Which jobs have the highest depression rates?

    People who tend to the elderly, change diapers and serve up food and drinks have the highest rates of depression among U.S. workers.

           Overall, 7 percent of full-time workers battled depression in the past year, according to a government report available Saturday.

      Women were more likely than men to have had a major bout of depression, and younger workers had higher rates of depression than their older colleagues.

       Almost 11 percent of personal care workers -- which includes child care and helping the elderly and severely disabled with their daily needs -- reported depression lasting two weeks or longer.

       During such episodes there is loss of interest and pleasure, and at least four other symptoms surface, including problems with sleep, eating, energy, concentration and self-image.

      Workers who prepare and serve food -- cooks, bartenders, waiters and waitresses -- had the second highest rate of depression among full-time employees at 10.3 percent.

       In a tie for third were health care workers and social workers at 9.6 percent.

       The lowest rate of depression, 4.3 percent, occurred in the job category that covers engineers, architects and surveyors.

       Government officials tracked depression within 21 major occupational categories. They combined data from 2004 through 2006 to estimate episodes of depression within the past year. That information came from the National Survey on Drug Use and Health, which registers lifetime and past-year depression bouts.

       Depression leads to $30 billion to $44 billion in lost productivity annually, said the report from the Substance Abuse and Mental Health Services Administration. The report was available Saturday on the agency's Web site at http://oas.samhsa.gov

       The various job categories tracked could be quite broad, with employees grouped in the same category seemingly having little in common.

       For example, one category included workers in the arts, media, entertainment and sports. In the personal care category, a worker caring for toddlers at a daycare center would have quite a different job from a nursing aide who helps an older person live at home rather than in a nursing home.

       Just working full-time would appear to be beneficial in preventing depression. The overall rate of depression for full-time workers, 7 percent, compares with the 12.7 percent rate registered by those who are unemployed.

       

    (Copyright 2007 by The Associated Press.  All Rights Reserved.)

    Comcast rollout of TiVo box begins

    After more than two years of promises and delays, Comcast Corp. has finally begun rolling out its first set-top boxes that run TiVo's digital video recording technology.

    As expected, New England is the first market to get the long-awaited Comcast-TiVo offering. The rollout started in the last few days with test customers only, TiVo spokesman Whit Clay said in a statement Thursday.

    The boxes will be commercially available "in coming weeks," a Comcast spokeswoman said. Pricing has not yet been disclosed.

    The Comcast-TiVo deal was first announced in 2005 and is considered a key part of TiVo's future as it works to attract more customers and become profitable. TiVo pioneered the DVR and is the best known brand name but has struggled amid cheaper offerings by rivals, including Comcast.

    Comcast, the nation's largest cable TV provider, has said it will continue to offer its basic DVR service; the TiVo-based offering will be a premium service.

    Shares of TiVo gained 3 cents to close at $7 Thursday.

       (Copyright 2007 by The Associated Press.  All Rights Reserved.)

    METRO bus and rail maps now for iPods

    Apple iPod users have one more use for the popular music device -- METRO bus route maps. METRO is now making these maps available to download and take along with your music and videos.

    The following directions are how the Houston transit agency says you can download the maps to an image capable iPod:

  • Download the Zip file and decompress it with WinZip (PC) or StuffIt Expander (Mac);
  • In iTunes, with your iPod connected, select your iPod in the device list, then click the Photos tab;
  • Select Sync photos from... Browse to the location where you stored your folder and then mark Selected Folders. Choose the folder or folders of the maps you downloaded.
  • Click Apply and the images will be transferred to your iPod.

    To download your route maps go to www.ridemetro.org.

    The maps are available for METRORail and commuter bus routes. METRO says the local bus routes will be available to download soon.

  • Lead in lipstick?